David Weekley Homes

The David Weekley Homes warranty follows the standard 1-2-10 year structure but stands out primarily through its homeowner-facing service model rather than expanded technical coverage. Based on the publicly available warranty information, several features distinguish this builder's approach:

• Proactive Scheduled Walk-Throughs: David Weekley conducts a pre-closing warranty walk-through as part of its quality assurance process. Additionally, the assigned Warranty Service Representative conducts a second walk-through near the homeowner's first anniversary to proactively identify and address issues before the first-year coverage expires. This builder-initiated 11-month check-in is not standard across the industry.
• 24/7 Digital Warranty Request Access: Homeowners can submit warranty service requests at any time through a personal buyer website (MyDWHome.com), providing a dedicated online portal for warranty management beyond standard email or phone-only channels.
• Defined Response Time Commitments: The warranty program includes published response time guarantees: an initial response within 24 business hours of a request, an appointment scheduled within seven days, and emergency requests addressed within one hour. Publicly committing to specific response timelines is uncommon among builders.
• Emergency Warranty Coverage: The warranty clearly defines emergencies — gas leaks, roof leaks, and total loss of HVAC, electricity, or water — and commits to an accelerated one-hour response for these issues with a solution provided as soon as possible.
• Three-Level Coverage Structure: The warranty is organized into three clear tiers: Year 1 covers workmanship and materials defects (excluding cosmetic items like paint, caulking cracks, and drywall cracks), Year 2 extends coverage for mechanical systems (plumbing, electrical, HVAC), and Years 1–10 cover major structural defects, including foundation, structural columns, and load-bearing walls.